Studio Pilates International Cancellation Policy

When you decide to cancel your Pilates classes at Studio Pilates International, we understand that your schedule or personal circumstances may have changed. Therefore, we've created a clear and flexible cancellation policy to accommodate your needs. Here's what you need to know about our cancellation policy.

Before we dive into the details, it's important to note that our goal is to ensure you get the most out of your Pilates journey. We encourage open communication and understanding, so please don't hesitate to reach out if you have any questions or concerns.

Cancelling Your Class

We've designed our cancellation policy to be fair and reasonable, considering both your needs and those of our instructors and fellow members. Here's how it works:

First, let's talk about the window within which you can cancel a class without incurring any penalties. This is what we call our 'grace period'.

Grace Period

The grace period for cancelling a class is up to 9 hours before the start time of the class. If you cancel within this window, no penalty will be applied, and any class passes or membership payments will remain unaffected.

For instance, if your class is scheduled for 7 PM, you can safely cancel up to 2 PM the next day without any issues. This allows for last-minute changes in your plans or unexpected events that may arise.

Late Cancellations & No-Shows

If you fail to cancel within the grace period, you'll be considered a late cancellation or a no-show. In such cases, a penalty will be applied to your account. Here's how we handle these situations:

• Late Cancellation: If you cancel your class more than 9 hours before the start time but less than 24 hours, you'll be charged a late cancellation fee. This fee is equivalent to one class pass.
• No-Show: If you don't cancel your class and fail to attend, it will be considered a no-show. In this case, you will lose the class pass or be charged the full price of the class. You will also not be able to book another class for 24 hours to prevent multiple no-shows.

We understand that life happens, and sometimes you might not be able to make it to a class. However, we encourage you to communicate with us as much as possible to minimize late cancellations and no-shows.

Missed Classes

We understand that there may be instances where you're not able to cancel your class due to unforeseen circumstances. In such cases, we offer a few alternatives to prevent loss of class passes:

Firstly, you can transfer your class pass to a friend or family member, provided they meet our membership requirements. This allows someone else to benefit from your cancellation and maintain your class pass balance.

Class Credits

Secondly, you can apply for class credits in case of a legitimate reason for your absence, such as illness or other extenuating circumstances. Our team will review your request and, if approved, will add a class credit to your account. This credit can be used towards a future class within your membership period.

Remember, class credits are not automatic and are subject to our team's discretion. We encourage you to fill out the class credit request form as soon as possible after the missed class to increase your chances of approval.

Class Pass Expiration

Our class passes have an expiration date, typically six months from the date of purchase. This is to ensure our classes remain popular and well-attended. However, we understand that life can get in the way of your Pilates practice. If you believe you won't be able to use your class passes within their valid period, you can request an extension.

Our team will review your request and, if approved, will extend the expiration date of your class passes. Please note that extensions are subject to our team's discretion and are not guaranteed.

In essence, we strive to make our cancellation policy fair, flexible, and transparent. We want you to feel confident in your decision to join Studio Pilates International and look forward to helping you achieve your fitness goals. If you have any questions about our cancellation policy, please don't hesitate to reach out to our dedicated customer service team.