My Pilates Studio's Cancellation Policy

Welcome to our Pilates studio, where we're committed to helping you achieve your fitness goals in a safe and efficient manner. Our studio fosters a supportive and inclusive environment, and as part of this, we've established a clear and fair cancellation policy to help you manage your schedule and avoid unwanted charges. Here's what you need to know:

We understand that life can be unpredictable, and sometimes, you may need to miss a class. We're here to support you, and our cancellation policy is designed with flexibility and understanding in mind. However, to ensure we can provide the best service to all our members, we kindly ask you to familiarize yourself with our policy:

Our Cancellation Policy

This section outlines our cancellation policy in detail, ensuring you're well-informed and can plan your schedule accordingly.

Please note that our policy may vary slightly for private sessions. We recommend checking with our studio manager for details on private session cancellations.

Class Cancellation

If you need to cancel a class, you must do so at least 12 hours before the scheduled start time. This helps us manage our booking system effectively and allows others on the waitlist to attend if spots become available.

To cancel a class, simply log in to our studio's member portal or app and follow the cancellation instructions. You'll receive a confirmation once your cancellation is successful. If you experience any issues while trying to cancel, please reach out to our customer service team for assistance.

Late Cancellation and No-Show Fees

While we understand that unexpected events can arise, we kindly ask you to prioritize timely cancellations to avoid potential charges. If you cancel a class less than 12 hours before its start time or if you do not attend (no-show), a late cancellation or no-show fee may apply. The fee is equal to the class price, and it will be charged to the payment method on file.

Please ensure you're aware of our studio's operating hours, as cancellations made outside of these hours may be subject to late cancellation or no-show fees, depending on when we're able to process the cancellation. We recommend setting reminders or enabling notifications on our membership app to help you remember to cancel classes in a timely manner.

Make-up Classes

We understand that occasional changes to your schedule may be necessary, and we're here to support you in making the most of your membership. If you find that you need to cancel a class and you'd like to make it up, we offer a flexible make-up class policy:

You can schedule a make-up class up to 24 hours in advance of the desired session, as long as spots are available. To book a make-up class, simply log in to our member portal or app and register for the class that suits your schedule best. Make-up classes must be used within 30 days of the missed class, and they cannot be converted into credits or refunds if not utilized within that time frame.

Pilates Package holders

If you're a Pilates package holder, our cancellation policy still applies to your pre-paid classes. However, we understand that you've invested in a set of classes, and we want to ensure you get the most out of your package. If you need to cancel a class and your package has expiration, you may be eligible for an extension on your package to accommodate your missed classes. Please contact our studio manager to discuss your options.

We strive to provide a supportive and flexible environment for you to achieve your Pilates goals. We appreciate your understanding and cooperation with our cancellation policy, as it helps us maintain a smooth and enjoyable experience for all our members.

Now that you're familiar with our cancellation policy, we encourage you to explore our range of classes and find the perfect fit for your schedule. We're excited to help you on your Pilates journey, and we look forward to seeing you in the studio soon!