Closets by Design: Reviews & Common Complaints

Discovering the best custom closet solutions often involves exploring the experiences of customers who have used various services. Closets by Design, a prominent player in the industry, has received both praise and criticism from users. This review aims to explore common complaints about Closets by Design to help potential customers make informed decisions.

Understanding these concerns can assist in weighing the pros and cons, ensuring a well-informed choice when selecting a closet design service.

Quality and Craftsmanship Concerns

Some customers have raised issues regarding the quality and craftsmanship of the closets designed and installed by Closets by Design.

One recurring complaint centers around the materials used. A few customers have reported that the quality of materials, such as particleboard and laminate, is not up to par with what they expected, considering the prices quoted. This has led to concerns about the durability and longevity of the closets.

Material Discrepancies

Several customers have mentioned that the materials used in their closets did not match the samples or descriptions provided. This has resulted in disgruntled clients feeling misled or misinformed during the selection process.

Moreover, some clients have expressed dissatisfaction with the hardware and finishes used. Reports of hardware breaking or stripping within a short period of time and '[finishes] that easily scratch and show wear' have surfaced in various reviews.

Installation Issues

Closets by Design has also faced criticism regarding the installation process. Some customers have reported poor workmanship, leading to gaps, crooked doors, or shelves that are not level.

Delays in installation and rescheduling have also been a point of contention. Some clients have had to wait much longer than initially agreed for their closets to be installed, causing inconvenience and dissatisfaction.

Communication and Customer Service

A significant aspect of any service is the level of communication and customer support provided. Several customers have highlighted areas where they feel Closets by Design could improve in this regard.

Some clients have reported feeling 'rushed' or 'pressured' during the sales process, with designers not fully addressing their needs or concerns. Moreover, some designers have been criticized for not following up or returning calls after the initial consultation.

Design Process and Consultation

P Satisfaction with the design process has been mixed. While some customers have praised designers for listening to their needs and providing creative solutions, others have felt their ideas were not properly considered or incorporated into the final design.

Certain customers have also complained about designers leaving without finalizing the quote or design, leading to uncertainty and further delays. Others have reported that final designs differed significantly from the 3D renderings shown during the consultation.

Post-Installation Support

After the installation, some clients have encountered difficulty getting help with issues or changes. Delays in addressing problems, lack of response from customer service, and difficulty reaching the company have all been noted as sources of frustration.

Several customers have also expressed disappointment with the limited warranty and lack of options for additional modifications or repairs.

While these complaints provide valuable insights into areas where Closets by Design might improve, it's essential to consider that every customer's experience is unique. Many others have praised the company for delivering high-quality, custom closets that have revolutionized their living spaces. Before making a decision, it's recommended to research thoroughly, including reading both positive and negative reviews, and, when possible, visiting completed projects in person.