Closets by Design Complaints: BBB & Consumer Reviews

If you're considering Closets by Design for your custom storage needs, you might want to look into some user feedback, especially on official complaint channels like the Better Business Bureau (BBB). While the company claims to provide personalized solutions and exceptional craftsmanship, reviews often tell a different story. Let's delve into some common Closets by Design complaints and BBB ratings to help you make an informed decision.

The Better Business Bureau (BBB) rates Closets by Design with a D- as of 2023, largely due to numerous complaints from customers. So, what exactly are people complaining about? Let's break down the main issues customers face.

Product Quality and Design Issues

Many customers have reported dissatisfaction with the quality and design of the products they received from Closets by Design. Some of the most frequent complaints include:

- Poor product assembly and poorly fitted parts

- Issues with drawers binding, sticking, or falling off completely

- Visible staples and rough edges, giving the impression of shoddy craftsmanship

Inaccurate Measurements and Poor Installation

Several customers have reported problems with accurate measurements and inadequately trained installers. Some specific issues include:

- Incorrect measurements leading to improperly fitting units

- Damaged walls, floors, and equipment due to careless installation practices

- Installers unable to complete projects due to facing unexpected obstacles, such as pipes or wires in the walls

Customer Service Failures and Slow Response Times

Closets by Design complaints also extend to their customer service and responsiveness. Common customer service complaints include:

- Difficulty reaching customer service by phone or email

- inadequate assistance once a customer manages to make contact

- Slow response times, with some customers waiting weeks or even months for resolution

BBB Complaint Resolution and Refunds

The Better Business Bureau mediation process has helped some customers resolve their complaints with Closets by Design. However, many customers report dissatisfaction with the refund process, claiming they received incomplete refunds or none at all. Some customers also mention being asked to sign away their right to pursue legal action in exchange for a partial refund.

Lemon Law and Warranty Issues

Customers have criticized Closets by Design for their warranties, which cover only specific parts and exclude labor costs. Moreover, some customers claim they were misled about their warranty coverage or had products declared beyond repair without a thorough inspection.

When evaluating Closets by Design, consider their BBB rating and the numerous complaints from customers. While the company may still deliver satisfactory results for some, others may want to look for custom closet alternatives with better ratings and fewer complaints.

If you're set on using Closets by Design despite the numerous complaints, be sure to do your research, compare quotes, and negotiate clear, comprehensive warranties to protect your investment. Always remember, an informed customer is a well-protected customer.