closets by design reviews bbb

Closets by Design Reviews: BBB Ratings & Customer Feedback

By Rachel SmithJanuary 10, 2026

When it comes to shopping for custom closets, one brand consistently tops the list: Closets by Design. But before you make a purchase, it's essential to delve into customer experiences and the reputation of the company - and what better place to look than the Better Business Bureau (BBB)? Today, we're exploring Closets by Design reviews on BBB to help you make an informed decision.

But first, let's briefly understand what the Better Business Bureau is and how it works. Founded in 1912, the BBB is a non-profit organization focused on advancing marketplace trust. It collects and provides free business profiles, on top of facilitating dispute resolutions between consumers and businesses.

Understanding Closets by Design's BBB Profile

Closets by Design holds an A- rating from the BBB. While this score may not be perfect, it's important to note that the BBB's rating system considers a variety of factors, including the business's time in operation, type of business, size, complaint volume, and advertising issues. Based on these factors, an A- rating suggests that Closets by Design operates above many other businesses in their industry.

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an image of a closet with clothes and flowers on the counter top that says don't overpay for closets

As of writing, Closets by Design has a 3.76 out of 5-star rating based on over 100 customer reviews. This average rating, combined with the BBB's letter grade, gives us a solid starting point for digging deeper into the company's services and customer experiences.

关键性 Review Trends and Patterns

Upon examining Closets by Design's BBB reviews, several trends and patterns emerge that provide valuable insights:

a woman standing in front of a white closet with shelves and clothes hanging from it

Quality and Craftsmanship: Many customers praise the high-quality materials and meticulous craftsmanship of their custom closets.
Design Process: Consumers appreciate the company's proprietary design software and the expertise of their designers in creating functional and stylish closet solutions.
Installation: Positive comments about quick and efficient installations are common, with many customers noting the professionalism of the installation teams.

However, as with any business, Closets by Design also faces criticism. Some customers express dissatisfaction with project timelines, communication issues, and pricing. These insights highlight areas where the company can Болначеться improve, while the BBB serves as a platform for customers to air these grievances and potentially resolve disputes.

关键关闭BBB Reviews: What Customers Are Saying

To give you a more personal perspective, here's a sampling of Closets by Design reviews found on the BBB, both positive and negative:

"Our custom closet turned out beautifully! The design process was a breeze, and the installation team was in and out quickly and efficiently. We are thrilled with the result!" - Sarah M. (5-star review)

"I was impressed with the quality of the products and the professionalism of the crew. However, the project took much longer to complete than initially promised. All in all, I'm happy with my new closet, but the process left something to be desired." - David L. (4-star review)

关键关闭BBB Reviews: How to Make the Most of Your Research

To leverage BBB reviews effectively, follow these tips:

the closets are labeled and labeled with labels

This walk-in closet wraps every wall with purpose, open shelving for shoes and folded items, a built-in vanity by the window, and a full drawer tower for everything in between. It's the kind of layout that makes your daily routine effortless. A closet system should work for your life, not the other way around. Lake to Lake Closets & Garages designs every project with your habits and your space in mind, from the very first conversation. Ready for a closet built around you? Call (651) 422-5625 o

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Read both positive and negative reviews to get a balanced perspective.
Pay attention to trends and patterns in customer feedback.
Look for businesses that respond to reviews, both positive and negative, as this indicates a commitment to customer service and improvement.
Use the BBB's dispute resolution services if necessary, to help resolve any issues that may arise.

In conclusion, when considering custom closets from Closets by Design, be sure to factor in the company's BBB rating and reviews. While no business is perfect, the overall consensus of Closets by Design customers is positive, with many praising the quality, design process, and installation services. By exploring reviews on the BBB and other platforms, you'll be well-equipped to make a confident and informed decision for your home.