Heat & Glo Fireplace: Contact Us

Have you recently purchased a Heat and Glo fireplace and find yourself in need of customer support? Or perhaps you're a potential customer curious about their products and want to reach out? Finding the right contact number for Heat and Glo can connecting you with the assistance you need. Here's a comprehensive guide to help you navigate the various ways to get in touch with Heat and Glo.

Before we dive into the specific contact details, let's briefly discuss why you might be looking for their contact information. It could be for troubleshooting your fireplace, inquiring about warranties, scheduling a service appointment, or even providing feedback on their products. Regardless of your reason, you're in the right place.

Heat and Glo's Official Contact Channels

Heat and Glo, a division of Travis Industries, Inc., provides several methods for customers to get in touch. They understand that each customer has unique needs, and thus, offer a multi-channel support system.

Before proceeding, ensure that you have your model number ready. This will help Heat and Glo better assist you with your inquiry or concern.

Phone Support

Heat and Glo offers direct phone support for customer inquiries and troubleshooting. Their dedicated customer service team is well-versed with their products and can provide timely solutions over the phone.

Here's their official contact number: 1-800-432-8273. This toll-free line is open from Monday to Friday, 7:30 AM to 5:00 PM PST. Please remember to respect their business hours when calling. If you prefer, you can also dial their direct international line at 1-425-483-8400.

Email Support

For a less urgent, yet detailed explanation of your issue, consider reaching out to Heat and Glo via email. They have established email addresses dedicated to different types of queries.

For general inquiries, you can contact them at info@heatnglo.com. For warranty-related concerns, email warranty@heatnglo.com. You can also request a service appointment via service@heatnglo.com.

Live Chat

Heat and Glo facilitates a live chat option on their official website. This feature allows for real-time assistance during their business hours. To access the live chat, simply visit their website (www.heatnglo.com) and click on the 'Chat' icon located at the bottom right corner of your screen.

Remember, the live chat feature is not available 24/7, so be sure to check their business hours or use the other contact options if it's outside their operating hours.

Social Media

For the socially savvy customers, Heat and Glo maintains active profiles on popular social media platforms. While these platforms are not designed for direct support, you can follow them for updates, tips, and product information.

• Facebook: @HeatandGlo
• Twitter: @HeatandGlo
• Instagram: @heatandglo

Other Ways to Get Assistance

Need help but prefer to troubleshoot independently first? Heat and Glo offers a variety of resources on their website to guide you through common issues and maintenance tasks.

Moreover, you can explore their network of authorized dealers and service centers in your local area. These professionals are equipped to provide hands-on support tailored to your specific fireplace model.

User Manuals and Resources

Visit the 'Support' section on their website (https://www.heatnglo.com/support) to download user manuals, warranties, and other helpful resources. Here, you can also find frequently asked questions (FAQs) and troubleshooting guides.

Locator Tool

To find authorized Heat and Glo dealers and service centers near you, use their locator tool (https://www.heatnglo.com/find-a-dealer-or-service-center). Simply enter your zip code, city, or state, and the system will generate a list of nearby professionals.

In wrapping up, Heat and Glo provides multiple channels to help you stay connected and informed. Whether you're reaching out to discuss a potential purchase, solve a technical issue, or seek advice, they're here to assist you. So, pick up the phone, send an email, or start a live chat – their team is ready to help you enhance your Heat and Glo fireplace experience.