heat and glo australia contact number

Heat & Glo Australia Contact Number

By Kevin WilliamsDecember 23, 2025

When you encounter technical issues with Heat & Glo Australia products or have queries about their offerings, knowing the right contact number can save you time and hassle. This comprehensive guide will help you find the Heat & Glo Australia contact number, provide information on how to better utilize their customer support, and troubleshoot common issues.

Heat & Glo Australia, known for their high-quality gas, electric, and pellet fireplaces, ensures customers stay informed and satisfied with their products. Here, we break down the necessary contact information and support options to help you get the most from your Heat & Glo fireplace.

Heat & Glo Australia Contact Information

Your first port of call for Heat & Glo Australia customer support is their dedicated customer service line. Here's how to get in touch:

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Call the Heat & Glo Australia Contact Number

To reach Heat & Glo Australia directly, dial their customer service number:

Heat & Glo Australia Contact Number: 1300 883 228

For national call rates, you can reach this number from anywhere in Australia during their business hours.

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Email or Online Contact Forms

Alternatively, you can reach out to Heat & Glo Australia via email or their online contact form, found on their website. Here's how:

Email: info@heating.com.au
Online Contact Form: https://www.heatandglo.com.au/contact

While email and online forms allow you to provide more detail about your issue, expect a response within 1-2 business days.

Common Heat & Glo Australia Issues and Solutions

Understanding common Heat & Glo Australia issues can help you troubleshoot before contacting customer support. Below are some frequent problems and possible solutions:

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Fireplace Not Igniting

A fireplace that won't ignite can often be resolved by checking the battery in your remote control or ensuring your unit's safety features aren't preventing ignition. Before calling, replace batteries and reset any safety features for a quick fix.

Louvers Not Opening/Closing

If your fireplace's louvers aren't operating correctly, first inspect for any blockages or obstructions. If all seems clear, check your remote control's batteries and try resetting the fireplace.

24/7 Emergency Support

For emergency situations, such as a fireplace malfunction with a locked safety feature or a gas leak, Heat & Glo Australia offers 24/7 emergency support. To access this service, follow these steps:

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Call the sameHeat & Glo Australia contact number listed above: 1300 883 228.
Select the option for emergency support.
Follow the instructions to facilitate a quick response from a Heat & Glo Australia technician.

While this service is available 24/7, remember to use it for genuine emergencies only.

When you need to contact Heat & Glo Australia, keep this comprehensive guide handy. With the right contact information and troubleshooting tips, you'll be well-equipped to resolve any issues efficiently and enjoy your Heat & Glo fireplace worry-free. Happy heating!