heat and glo customer service number usa

Heat & Glo Customer Service Number USA

By Emily MartinMarch 6, 2026

If you're a Heat and Glo fireplace owner in the USA, you might eventually require assistance or have queries regarding your fireplace. Heat and Glo, known for their high-quality, innovative fireplace solutions, offers customer support to ensure your fireplace operates perfectly and safely. Here, we provide a comprehensive guide to Heat and Glo's customer service number, along with other support options.

Before dialing the Heat and Glo customer service number, it's helpful to understand the types of issues they can assist with. These include troubleshooting technical issues, scheduling maintenance, answering queries about warranty policies, or providing guidance on fireplace care and safety.

Contacting Heat and Glo Customer Service

The primary means of contacting Heat and Glo customer service is via their toll-free telephone number. This service is available for both pre- and post-purchase support.

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Heat and Glo Customer Service Number (USA): 1-800-663-8594

Hours of Operation

Heat and Glo's customer service is available Monday through Friday, from 8:00 AM to 5:00 PM (CST).

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Please note that these hours are subject to change during holidays. To confirm their hours of operation on a specific day, it's best to check their website or contact them before calling.

Additional Contact Methods

Heat and Glo offers more than just a customer service number for USA-based customers. They also provide support via email and a comprehensive help center on their website.

1. **Email Support:** For non-urgent queries, you can email Heat and Glo at cs@heatandglo.com. They aim to respond to email inquiries within one business day.

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Our reviews speak for themselves — but don’t just take our word for it… “Customer service is great. They answered all my questions and made a suggestion, which I tried — and it worked out perfectly… That glass coming so fast was so very important. Thank you.” Fast, helpful, and reliable — that’s what we’re all about. 🙌 Thank you for the kind words! Customer Service

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2. **Heat and Glo Help Center:** Their website hosts an extensive help center with articles, videos, and troubleshooting guides. You can access this at https://www.heatandglo.com/help-center.

Before You Call

Preparing some information before dialing the Heat and Glo customer service number can help expedite the process. This includes:

The model number and serial number of your fireplace
A detailed description of the issue or your query
Any troubleshooting steps you've already taken

By having these details ready, Heat and Glo's customer service representative can better assist you, potentially resolving your issue more quickly.

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In conclusion, if you're a Heat and Glo fireplace owner in the USA and need assistance, don't hesitate to reach out to their customer service. Whether you call, email, or visit their help center, they're committed to providing top-notch support to ensure your fireplace experience is always enjoyable and worry-free. So, keep their customer service number handy and never hesitate to reach out when you need them.